Paper Wars

I am getting ready to be involved in some major paper-pushing. There is a lot of material on the internet, how to be dealing with bureaucrats, but this case is different. Usually, it is you who wants something from bureaucrat. This time, they want something from me. Another thing to consider here, is that even though their system is heavily embedded in government, they are not cops, so they can not bust into your house if you have not promptly paid them, so that really limits amount of damage they can do.

So, the rules, I've laid out for myself would be:

1. Be courteous and professional. No rudeness, rants, or insults
2. Do not talk too much. Any extra word will give them ammo, especially if this word could be potentially misinterpreted. This applies to both written word, and the one you say over the phone, since all calls are recorded.
3. Stick to the facts. Facts are: they entrap people by obfuscating their processes, grossly overcharge, and provide extra expensive services which could be avoided.
4. Ask questions, do not make statements. Have them make statements, and then demonstrate that they are invalid. They have the burden to prove you owe them, you don't have to prove anything.
5. Do not agree to be bound by any conditions, especially non-disclosure. The sole reason they could get away with that, is people avoid speaking about it. People going public is their greatest threat.